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Managed IT Services

Managed IT Services is when a third-party company manages the IT functions of a company or organisation.
 

Also known as a managed service provider, an IT Managed Services Company (such as Resilience IT Services) will be entirely responsible for all aspects of IT operations, including network management, infrastructure management, data backup and recovery, cyber security services, cloud services, helpdesk support, software/application management and more.

Do I need Managed IT Services?

Managed IT Service Overview:
 

The decision between managed IT services and traditional IT support depends on each organization's specific needs, resources, and goals. Managed IT services are often ideal for businesses looking for proactive IT management with benefits like expertise, cost-efficiency, and scalability.
 

Features of Your Managed IT Service:
 

  • Proactive IT Management: Your service is designed to prevent problems before they occur, rather than just reacting to issues.

  • Flat Monthly Fee: No hidden costs, providing businesses with predictable expenses for IT support.

  • Tailored Technology Plans: Ensuring the IT infrastructure is aligned with your business goals to minimize risk and optimize performance.
     

Services Offered:
 

  1. Antivirus: Protection against malware, viruses, and other security threats.

  2. Backup and Restore: Secure data backup and recovery to prevent data loss.

  3. Hardware Troubleshooting: Assistance with diagnosing and fixing hardware issues.

  4. Networking: Setting up and maintaining network systems to ensure connectivity and security.

  5. Patch Management: Keeping software and systems up-to-date with the latest security patches.

  6. Printer Troubleshooting: Support with printer-related issues.

  7. Remote Support: Providing help from a distance, reducing the need for on-site visits.

  8. Server Management: Managing and maintaining servers to ensure smooth operations.

  9. Troubleshooting: General troubleshooting to resolve various technical issues.

  10. User Account Management: Managing user accounts, permissions, and access to systems.

  11. Web Filtering: Implementing web filtering to enhance security and productivity.
     

Additional Services:
 

  • Ticket System: A support ticket system to streamline communication and issue resolution.

  • 24/7 Support (Additional Fees): Around-the-clock support available for an extra fee for those requiring constant monitoring and immediate help.
     

This service is ideal for businesses that want to offload IT tasks and focus on growth, knowing their IT is in expert hands. Let me know if you’d like more details on any specific part or if you have any questions!

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